Privacy Policy
Effective Date: May 31, 2026 · Last Updated: May 31, 2026
Introduction
Coastal Threads ("we," "our," or "us") operates this website and online store. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you shop with us or interact with our website.
Information We Collect
Information You Provide
- Order Information: Name, shipping address, billing address, phone number, and email address when you place an order
- Account Information: Email address and password when you create an account (passwords are stored hashed and never readable)
- Payment Information: Credit card details are collected directly by our payment processor and are not stored on our servers
- Communications: Messages you send through our contact form or customer support channels
Information Collected Automatically
- Usage Data: Pages visited and actions taken, collected via Plausible Analytics (privacy-friendly, no personal identifiers)
- Technical Data: IP address, browser type, and device information for security and service delivery
How We Use Your Information
- Process and fulfill your orders, including shipping notifications
- Send transactional emails (order confirmations, shipping updates)
- Respond to customer service inquiries
- Send marketing emails if you opt in (you can unsubscribe at any time)
- Detect and prevent fraud
- Improve our website and product offerings
- Comply with legal obligations
Third-Party Service Providers
We share your information only with trusted providers necessary to operate our business:
| Service | Purpose | Data Shared |
|---|---|---|
| Payment Processor | Secure payment handling | Billing address, card details |
| Postmark | Transactional email delivery | Email address, name, order details |
| Shipping Carrier | Order fulfillment | Name, shipping address |
| Plausible Analytics | Website analytics | Anonymized usage data only |
| Vercel / Neon | Hosting and database | All data stored in our system |
Data Retention
- Order Records: Retained for 7 years to comply with tax and accounting requirements
- Account Data: Retained while your account is active; deleted within 30 days of a deletion request
- Marketing Emails: Removed from our list immediately upon unsubscribe
Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your account and associated data
- Opt-Out: Unsubscribe from marketing emails at any time via the unsubscribe link in any email
To exercise these rights, email hello@coastalthreadsdemo.com.
Cookies
We use essential session cookies required for shopping cart and account functionality. We do not use advertising cookies or cross-site tracking. Plausible Analytics is cookie-free and does not collect personal identifiers.
California Privacy Rights (CCPA)
California residents may request to know what personal information we collect, request deletion, and opt-out of any sale of personal information. We do not sell personal information. To exercise these rights, contact hello@coastalthreadsdemo.com.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated by updating the date above and, where appropriate, by email notification.
Contact Us
For privacy questions or requests, email hello@coastalthreadsdemo.com. We respond within 30 days.